Edinburgh Silver

Outstanding customer service is really important to us. We would like shopping with Edinburgh Silver to be as easy as possible, so we try really hard to make it simple to contact us.

Telephone Enquiries
Please call our Freephone number 0800-0197-044 for assistance with next day delivery, engraving advice, stock availability and a more detailed description of your proposed purchase - we really do welcome your calls.

Placing a New Order
The fastest way to place a new order is via our website; however, we are very happy to deal with your order by Freephone call us on 0800-0197-044. We are on available from Monday to Friday - 9am to 6pm..

Email Enquiries
If you prefer then please use the simple contact us email form found on the top right of our Home page.


Frequently Asked Questions

FAQ - The question most people want the answer to - is buying on the internet SAFE

A. Making a purchase from our website is quite literally as safe as using a bank. We do not store any credit card details supplied to us, as we operate direct links with our bank via the bank approved payment gateway Worldpay.

FAQ - How long does delivery take.

A. We aim to deliver within 2 - 5 days including engraving. If you need a gift in a hurry, please telephone 0800-0197-044 we can often deliver next day, anywhere in the UK. Engraving your gift will not hold up your delivery.

FAQ. Cost of delivery.

A. We deliver by Royal Mail or courier for heavier items. Charges 2nd. class recorded £3.99 1st. class recorded £4.99 Guaranteed next day £6.99

FAQ. What is sterling/solid silver.

A. Silver that is at least 92.5 percent pure with 7.5 parts of another metal, usually copper, to make the piece harder. The word "Sterling" is the best known and most respected marking in use today. Pure silver alone is too soft for everyday use. Copper is the metal commonly used to give "Sterling" its added stiffness and wearing qualities. Sterling is often referred to as solid silver. ..



FAQ - Your prices are much lower than others. Will I be getting the best quality?

A. Our prices are lower than our rivals because we trade exclusively on the Internet. Thus, we do not bear the burden of costs associated with High Street shops, brochures, etc. the silver that you will receive is top quality and is made in the UK. by Carrs of Sheffield the UKs leading Silver Manufacturers.
Carrs of Sheffield are the UKs leading silver manufacturers. They make the highest quality sterling silver gifts and cutlery, they also refine and roll their own silver.






FAQ - Do you have a shop local to me where I can view the goods?

A. We are an Internet-only business and do not have any showrooms or shops. We can only display the goods on our web site. High resolution photos are available and we will do our best to answer any of your questions freephone 0800-0197-044. The savings that we make in not running shop premises are passed on to you by way of our low prices.

FAQ - What should I do if I have any problems?

A. In the unlikely event that you experience problems with silver bought from us, please Contact us to explain the problem. We will resolve any problem to your satisfaction swiftly. We are always available 0800-0197-044



Cutlery questions

FAQ - Can I buy cutlery replacements or loose pieces instead of a full setting?

A. If you are looking to extend your collection, or are missing a number of items and you would like to replace them, then we will be able to assist you. See our replacement items Page for more details.
It is a good idea to order some extra pieces when ordering a set because people inevitably lose the odd teaspoon and small items in particular which can be thrown away by mistake. Our order form has a section where additional loose pieces may be ordered so that you have exactly matching pieces now, in case you need to make up the numbers of missing pieces at some future date. Do remember that patterns can change slightly over the years. Ordering a few extra spare pieces now avoids the problem of finding good matches later.

FAQ - Will the extra pieces match my collection?

A. If you are concerned that the latest 'version' of the pattern may be slightly different to your existing collection please note that patterns can change slightly over the years, even from the same manufacturer. For this reason, we cannot guarantee 100% perfect matches to previously made items. Traditional patterns will always be close, if not exact matches, but these too can vary with time.
FAQ - I am trying to find pieces to match a set originally made by your suppliers but I don't see the pattern in your Showroom.


FAQ - Which credit cards can I use to pay?

A. You may use any of the ones shown at the top of each page of our website.
See our Privacy Page for more information on the security standards that are provided to you as a consumer via our payment service providers.

FAQ - What does "EPNS" mean?

A. EPNS means electro-plated nickel silver. nickel is a base metal alloy of nickel, zinc & copper. A layer of thick pure silver is deposited electrolytically on this base metal to give a silver finish.

FAQ - Silver Plate - how many microns thickness?

A. Silver plated cutlery is now 35 microns thick. This may not apply to any silver plated items on our Special Offers section.
Do take note that other manufacturers, particularly those not from the UK. may plate to much thinner micron depths. "As a very approximate guide, work on at least 1 micron of silver thickness for every year of intended use.".


FAQ - Why stainless blades with silver cutlery.

A. Please note that for silver or silverplated items which have a blade, e.g. table knives or fruit knives, the blade itself will be made of stainless steel. This is because silver is not a strong enough metal to provide a cutting or sharp edge. This may result in a slight colour difference. The use of stainless steel for blades is common practice and will ensure a longer life for your cutlery.
Because knives are made from two pieces (the handle and the blade) it is industry standard procedure for the blade to be hollow but filled with a cement compound into which the blade slots. In former times, some manufacturers would fill the handle with lead to give the impression of heavy silver filling but this process has now been declared illegal and our suppliers follow standard practices. The outcome is a well balanced, ideal weighted knife that is perfect for everyday use. Knife weights will vary from pattern to pattern owing to design influences.

FAQ - Dishwasher safe - What does that mean?

A. Where indicated on our site (and this does not apply to every item that we sell) cutlery may be shown as "dishwasher safe". This means that it is safe to wash your cutlery in a dishwasher but only if you follow the dishwasher manufacturers'/detergent makers' recommendations fully, and take sensible precautions. For example, you should try to avoid sharp points or blades from being allowed to scratch on smooth or mirror surfaces. Cutlery should not be allowed to stand for a period in an un-washed state, nor to dry for a long time after the wash cycle has ended. If you do use a dishwasher, place knives blade-down in the cutlery basket. Some advise avoiding putting silver and stainless steel items together in the same basket due to a chemical reaction between stainless steel and some detergents which can leave stains on silverware. Note that silver and EPNS knives have stainless steel blades so you will appreciate that the two metals are already in close proximity. No material is truly "stainless" and cutlery is no exception. It is better to avoid dishwashers altogether and to wash cutlery by hand, as soon as possible after use, and to dry the pieces quickly with a soft cloth.
Customers with silver or silver plate cutlery should also see our section on Caring for Silver.
Remember that it may be worth ordering some extra loose pieces in case of inevitable losses, particularly of small items, at some future date. Our order form allows for the ordering of loose extras.


FAQ - What's the best product to clean silver?

A. Town Talk silver foam is by far the best and easiest silver cleaner we have ever used. See our silver advice Blog for more advice on cleaning silver. Click on the cutlery canteen at the top of this page to be directed to our Silver Blog. Silver Gifts.